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UPDATED: Jan 23rd
During the C7 era, all major forums had an agreement with GM that conditional upon each forum and its members following certain rules, such as each member would not asking for their order status more than once weekly, that GM would have its “Chevrolet Customer Care” staff individually respond to such a request in a “Order Status Request” thread in those forums. That program has ended.
There are however now two programs to track your C8’s status starting September 12th.
1. Dealership Communication:
Every dealer has through their Global Connect Order WorkBench software program, the program in which they order all their vehicles, the ability to 24/7 look up the status of an order. That process will continue, i.e., every dealer will continue to have the ability to look your order status on their software system. [This is not a special program but the one that they use/need to order every single new vehicle from GM, whether Corvettes, pickups, SUV’s, etc.] However, let us recognize that your dealer does not just have to take good care of your order, but depending on the size of its allocations, up to more than 100 per month, and as from start to finish the order process can stretch for three or even four months, tracking hundreds and hundreds of them. Hence, please be respectful of your requesting your order’s status. How about an alternative way of tracking your order’s progress.
2. GM’s Corvette Concierge Program For U.S. Customers (see # 4 below for Canadian customers):
I was talking with Harlan Friday and the C7 process of requesting order status through GM’s Chevrolet Customer care staff on forums has ended due it being an non-effective program. However, to replace that information, and with extra added information benefits, GM has instead decided to instead provide individual telephone care and information through its Concierge program.
Therefore to ascertain your C8’s Order Status Code, you could, starting September 12th, but also not before your dealer has informed you that they have paired and submitted your order with a specific consensus GM granted allocation, contact either your dealership or call the Corvette Concierge program at 1.866.424.3892.
Here are the order status codes, but to help you learn more about the entire GM purchasing process, especially when demand exceeds supply, please also read all of the following four threads below.
Order Status Codes:
1000 Order On Hold at Dealership
1100 Order Placed at Dealership; preliminarily accepted by GM Computer. Note: This does NOT mean that GM guarantees that your car will be produced, as that only occurs at status code 2000, but means that the order was properly filled out into the computer, e.g., required boxes filled out — but nothing more than that.
1101 Order Entered into System
1102 Order Entered via Web
2000 Order Accepted by Chevrolet: GM has accepted and will produce your Corvette as ordered.
2001 Order Generated to Dealer
2005 Order Replaced with GM Prospective Order
2030 Order Edited by Chevrolet
2050 Order Changed
2500 Order Preferenced (or "Picked Up" or "Imaged"), Sent to Production
3000 Order Accepted by Production Control
3100 Order Available to Sequence (now becomes more stable)
3300 Order Selected and Scheduled for Production by Assembly Plant (Target Production Week usually available now)
3400 Order Broadcasted for Production (Internal Plant Order Produced)
3800 Vehicle Produced
4000 Vehicle Available to Ship
4104 Bailment Invoice Created
4B00 Bayed (Note: a "B", not an“8”): Car is waiting transportation by transporter
4D00 12/2/13 On hold (Quality Control Checks)
4106 Bailment Released (Vehicle has left plant property).
4150 Vehicle Invoiced (Dealer Billed/Order is invoiced to the dealer)
4200 Vehicle Shipped (Vehicle is shipped to the dealer or point of delivery)
4300 Intermediate Delivery (Interim transfer; processing transfer to QC or vendor)
4V03 Estimated Delivery Date
4800 Rail Ramp Unload (Note, an “8” – not a “B”)
5000 Vehicle Delivered to Dealer
6000 Vehicle Delivered to Customer
9000 Order Cancelled
4. Order Status and Similar Information Request for Canadian customers:
This information thanks to our member “Neil H.”
Some info for us Canucks. We don't have Concierge in Canada, and we can use the Chat function, but what they do is call the Canadian Marketing Support. We can skip the chat and call CMS directly at 1-800-263-3777 for event codes and TPW updates.
Critical C8 Purchasing Knowledge Threads For Further Information:
A. https://www.midenginecorvetteforum.c...u-need-to-know
B. https://www.midenginecorvetteforum.c...t-is-delivered
C. https://www.midenginecorvetteforum.c...ay-constraints
D. https://www.midenginecorvetteforum.c...bution-updates
Thank you.
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