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Learning Our C8’s “Order Status”

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  • Learning Our C8’s “Order Status”

    Click image for larger version  Name:	331B2F92-7686-4ED5-BDCD-1D73B8C311EF.jpeg Views:	3749 Size:	219.6 KB ID:	61285
    UPDATED: Jan 23rd

    During the C7 era, all major forums had an agreement with GM that conditional upon each forum and its members following certain rules, such as each member would not asking for their order status more than once weekly, that GM would have its “Chevrolet Customer Care” staff individually respond to such a request in a “Order Status Request” thread in those forums. That program has ended.

    There are however now two programs to track your C8’s status starting September 12th.

    1. Dealership Communication:

    Every dealer has through their Global Connect Order WorkBench software program, the program in which they order all their vehicles, the ability to 24/7 look up the status of an order. That process will continue, i.e., every dealer will continue to have the ability to look your order status on their software system. [This is not a special program but the one that they use/need to order every single new vehicle from GM, whether Corvettes, pickups, SUV’s, etc.] However, let us recognize that your dealer does not just have to take good care of your order, but depending on the size of its allocations, up to more than 100 per month, and as from start to finish the order process can stretch for three or even four months, tracking hundreds and hundreds of them. Hence, please be respectful of your requesting your order’s status. How about an alternative way of tracking your order’s progress.

    2. GM’s Corvette Concierge Program For U.S. Customers (see # 4 below for Canadian customers):

    I was talking with Harlan Friday and the C7 process of requesting order status through GM’s Chevrolet Customer care staff on forums has ended due it being an non-effective program. However, to replace that information, and with extra added information benefits, GM has instead decided to instead provide individual telephone care and information through its Concierge program.

    Therefore to ascertain your C8’s Order Status Code, you could, starting September 12th, but also not before your dealer has informed you that they have paired and submitted your order with a specific consensus GM granted allocation, contact either your dealership or call the Corvette Concierge program at 1.866.424.3892.

    Here are the order status codes, but to help you learn more about the entire GM purchasing process, especially when demand exceeds supply, please also read all of the following four threads below.

    Order Status Codes:

    1000 Order On Hold at Dealership

    1100 Order Placed at Dealership; preliminarily accepted by GM Computer. Note: This does NOT mean that GM guarantees that your car will be produced, as that only occurs at status code 2000, but means that the order was properly filled out into the computer, e.g., required boxes filled out — but nothing more than that.

    1101 Order Entered into System

    1102 Order Entered via Web

    2000 Order Accepted by Chevrolet: GM has accepted and will produce your Corvette as ordered.

    2001 Order Generated to Dealer

    2005 Order Replaced with GM Prospective Order

    2030 Order Edited by Chevrolet

    2050 Order Changed

    2500 Order Preferenced (or "Picked Up" or "Imaged"), Sent to Production

    3000 Order Accepted by Production Control

    3100 Order Available to Sequence (now becomes more stable)

    3300 Order Selected and Scheduled for Production by Assembly Plant (Target Production Week usually available now)

    3400 Order Broadcasted for Production (Internal Plant Order Produced)

    3800 Vehicle Produced

    4000 Vehicle Available to Ship

    4104 Bailment Invoice Created

    4B00 Bayed (Note: a "B", not an“8”): Car is waiting transportation by transporter

    4D00 12/2/13 On hold (Quality Control Checks)

    4106 Bailment Released (Vehicle has left plant property).

    4150 Vehicle Invoiced (Dealer Billed/Order is invoiced to the dealer)

    4200 Vehicle Shipped (Vehicle is shipped to the dealer or point of delivery)

    4300 Intermediate Delivery (Interim transfer; processing transfer to QC or vendor)

    4V03 Estimated Delivery Date

    4800 Rail Ramp Unload (Note, an “8” – not a “B”)

    5000 Vehicle Delivered to Dealer

    6000 Vehicle Delivered to Customer

    9000 Order Cancelled

    4. Order Status and Similar Information Request for Canadian customers:

    This information thanks to our member “Neil H.”

    Some info for us Canucks. We don't have Concierge in Canada, and we can use the Chat function, but what they do is call the Canadian Marketing Support. We can skip the chat and call CMS directly at 1-800-263-3777 for event codes and TPW updates.

    Critical C8 Purchasing Knowledge Threads For Further Information:

    A. https://www.midenginecorvetteforum.c...u-need-to-know

    B. https://www.midenginecorvetteforum.c...t-is-delivered

    C. https://www.midenginecorvetteforum.c...ay-constraints

    D. https://www.midenginecorvetteforum.c...bution-updates

    Thank you.
    Last edited by John; 10-12-2019, 01:42 PM.
    GBA Black; HTO Twilight/Tension interior; Z51 & Mag Ride; E60 lift; 5VM visible carbon fiber package; 5ZZ high wing; FA5 interior vis CF; ZZ3 engine appearance; 3LT; Q8T Spectra Gray Tridents; J6N Edge Red Calipers; SNG Edge Red Hashmarks; VQK Splash Guards; RCC Edge Red engine cover; VJR illuminated sill plates.Lifetime, annual contributors, and 22 year members of National Corvette Museum. Home is the beautiful Pacific Northwest.

  • #2
    Makes me wonder why, in this day and age, they don’t just create a product page where buyers receive an invite with a secure token where once their orders move to status 2000 they can track its progress through its lifecycle? I’ve been designing, building and delivering corporate IT systems for 43 years, this one would take about a week to develop and deploy and cost them a heck of a lot less to administer then having humans answering the phone.

    I have to believe they considered it and the only reason I can come up with they don’t build it is old school thinking. They wouldn’t have to restrict it to Corvette, they sell a ton of vehicles to order and it gives them the opportunity to develop and deepen their relationship with the consumer.

    I think this is a swing and a miss.
    Mark

    Comment


    • #3
      Wow...I never realized how much went on with getting a first year vehicle.

      thanks John for sharing this information on the process.
      Torch Red exterior/ black interior z51 FE4 1LT

      Comment


      • #4
        mjw930, that would be better for sure.
        GBA Black; HTO Twilight/Tension interior; Z51 & Mag Ride; E60 lift; 5VM visible carbon fiber package; 5ZZ high wing; FA5 interior vis CF; ZZ3 engine appearance; 3LT; Q8T Spectra Gray Tridents; J6N Edge Red Calipers; SNG Edge Red Hashmarks; VQK Splash Guards; RCC Edge Red engine cover; VJR illuminated sill plates.Lifetime, annual contributors, and 22 year members of National Corvette Museum. Home is the beautiful Pacific Northwest.

        Comment


        • #5
          Thanks John. And yes, thank you mjw930, I have to agree.

          Comment


          • #6
            Don’t get me wrong John, your post has a wealth of information that will help people stay connected and is greatly appreciated. It was just my inner geek doing a face palm. 🤦‍♂️
            Mark

            Comment


            • #7
              Great post John and as we get closer to actual production and beyond I’m sure my salesman will thank you too for me not bugging him constantly.

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              • #8
                Thx John ... I'm with mjw930 on this, my team of SW engineers are collectively sighing. Carlisle this weekend ... woo hoo!!

                Comment


                • #9
                  Thanks for the post. I also remember that once my car shipped I was able to track it on the train from BG to the yard here in CA. Probably won't be shipping it that way this time but wonder if others will be able to track that phase of the order as well?

                  Comment


                  • #10
                    When I purchased my GS through MacMulkin it was all automated. They had allocation and told me when I put my deposit down I would be emailed status updates in real-time. That IS in FACT what happened. If the dealer has an email parser then it's simple to configure so they can set it and forget it. I got status updates right until the day of Bayed. Then, I called MacMulkin and was told "Oh yeah, I'm looking at your car right now on the carrier". Even though my status code was a little late, that was an awesome experience.

                    Comment


                    • #11
                      Originally posted by foreignbishop View Post
                      When I purchased my GS through MacMulkin it was all automated. They had allocation and told me when I put my deposit down I would be emailed status updates in real-time. That IS in FACT what happened. If the dealer has an email parser then it's simple to configure so they can set it and forget it. I got status updates right until the day of Bayed. Then, I called MacMulkin and was told "Oh yeah, I'm looking at your car right now on the carrier". Even though my status code was a little late, that was an awesome experience.
                      That is the way it should be done, at least by all of the major dealers. I hope Mike adopts something like that this year if he hadn't already. Those C8 first time buyers are in for a real surprise, especially if they bought from a small dealer who promised them the world, as I found out when I purchased my C7!.
                      GD0 Accelerate Yellow Metallic; 3LT; HUE Natural Napa Leather; AE4 Competition Sport Seats; FA5 CF Interior Trim; Z51; FE4 Mag Ride Suspension; E60 Front Lift; Q8Q CF Open Spoke Wheels; J6F BR Brembo Calipers; RCC ER Intake Cover; DTH CF Racing Stripes; ZZ3 Engine App Package; VQK Splash Guards; ERI Battery Protection; R8C Museum Delivery

                      Proud LTM NCM.

                      Comment


                      • #12
                        Thanks John and all who responded!

                        Comment


                        • #13
                          Thx John for ur wonderful information....be lost with out you !!!!!!!

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                          • #14
                            Very nice to know.Thanks Cheers Jim

                            Comment


                            • #15
                              Some TPW’s are changing; to check if your has, again we have three options, our dealerships, the below “Chevy Chat” option, and the Corvette Concierge option.

                              Go to the Chevy build and price site, click on “Upcoming” (right hand side) and then when that opens on the right hand side you will periodically see a “chat” symbol — usually on the very bottom right. It will then allow you to click on the “new vehicle order status” (or something like that), and then you will “talk” with a specialist. Please report back the exact language they tell you. Thanks.

                              https://www.chevrolet.com/build-your-own-chevrolet
                              GBA Black; HTO Twilight/Tension interior; Z51 & Mag Ride; E60 lift; 5VM visible carbon fiber package; 5ZZ high wing; FA5 interior vis CF; ZZ3 engine appearance; 3LT; Q8T Spectra Gray Tridents; J6N Edge Red Calipers; SNG Edge Red Hashmarks; VQK Splash Guards; RCC Edge Red engine cover; VJR illuminated sill plates.Lifetime, annual contributors, and 22 year members of National Corvette Museum. Home is the beautiful Pacific Northwest.

                              Comment

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